Medical secretaries perform clerical duties in a doctor’s or other health professional’s office. Like others who work in health care support careers, their work is crucial to the functioning of any facility that provides patient care. They type correspondence and reports, maintain files, pay vendors, handle insurance forms, and bill patients. Medical secretaries interact with the public throughout the day, taking phone calls, scheduling appointments, and greeting patients.

They use a variety of office equipment, including computers, fax machines, scanners, and multi-line telephone systems, to do their jobs. Medical secretaries also apply their knowledge of medical terminology, health insurance rules, and medical billing procedures.

• Handle phone calls and take messages

• Schedule staff meetings, which may include reserving conference rooms and ordering food

• Prepare and traffic invoices, reports, and memos

• Schedule patient appointments and surgeries, and send appointment reminders and follow-ups via calls or emails

• Handle mail and faxes

• Process patient billing and medical insurance claims

• Perform database and file system management

• Enroll with Adult Education and complete 12 hours of attendance

• NRS Level 4+ in Reading (assessed with TABE test during enrollment or class site)

• Completion of the WIN Online Essential Soft Skills Courseware before the training start date

• Must complete post-testing through AD ED